About Cancer Concierge
A letter from Simone
If you’re here, there’s a good chance you or someone you love is facing one of the hardest seasons of life.
I’ve spent more than twenty years working in cancer care, and I’m still deeply passionate about it. Not because it’s easy, but because I’ve seen patients and families go through the hardest of the hardest times. And if I can make that time even a little bit easier, using the knowledge and experience I’ve gained over the years, then that matters to me more than anything.
I’ve worked inside the healthcare system long enough to know how good it can be, and where it falls short. Too often, care becomes about processes, timelines, and efficiency. It starts to feel like a business, rather than a deeply human experience. That really grinds my gears. People are not diseases. Families are not case numbers. And health should be about more than just getting through treatment.
Cancer Concierge was created because I wanted to do things differently. More person-centred. More family-centred. More focused on health, wellbeing, and the whole picture, not just the diagnosis. I wanted to step outside the square and turn what I know into something that truly supports people, in a way the system often can’t.
This work is also about showing what’s possible. That you can take years of experience inside healthcare and pivot into something more human. Something kinder. Something that still respects medicine, but doesn’t forget the person living alongside it.
Over time, my hope is to grow Cancer Concierge into more than just me. I want to build a team of people who understand the healthcare system deeply, who care about doing things well, and who are ready to support patients and families with clarity, compassion, and calm guidance. A service that can grow beyond one person, reach more people, and help shape a more integrated, whole-person approach to cancer care.
At its heart, Cancer Concierge exists to make a hard journey easier, with clarity, steadiness, and genuine care.
If you’re here, I’m really glad you found us.
Warmly,
Simone x
Care built around people,
not just treatment
Cancer Concierge is a boutique cancer navigation and advocacy service designed to support people through diagnosis, treatment, and beyond. We work alongside medical care, helping people understand what’s happening, prepare for key decisions, and feel supported as whole human beings.
Our role is not to replace doctors or treatment teams. It’s to sit beside patients and families, offering clarity, translation, organisation, and steady guidance in moments that often feel overwhelming.
We support people by:
preparing for and debriefing after oncology consultations
advocating gently and clearly when support or explanation is missing
connecting medical care with integrative, whole-person support
Everything we do is grounded in respect for evidence-based medicine, and shaped by deep experience inside the healthcare system.
thousands of hours of caring For people
20+
Years working in cancer care and patient support
300+
Patients and families supported across diagnosis, treatment, and survivorship
1:1
Boutique, personalised support with no hand-offs or call centres
15+
Trusted integrative care partners supporting wellbeing alongside treatment
100%
Focused on people, not processes
A boutique service with
a growing team
high-touch service supported by a growing network of trusted professionals.
As the service evolves, Cancer Concierge works alongside carefully selected integrative and supportive care providers, including nutrition, wellbeing, and allied health practitioners. These partnerships are chosen for their ethics, experience, and shared belief in person-centred care.
This approach allows us to offer:
consistent, personalised support
guidance that spans both medical and integrative landscapes
care that adapts as needs change
a team-based model that still feels personal and grounded
What people often want to know
Is this right for me?
You don’t need to know what support you need yet. Many people come to Cancer Concierge feeling overwhelmed, unsure, or worried about making the wrong decision. We meet you where you are and help you work out what level of support feels right.
Is this medical care?
No. Cancer Concierge does not provide medical treatment or replace your healthcare team. We work alongside medical care, helping you understand information, prepare for appointments, and connect treatment with supportive and integrative care.
Do I need to commit long-term?
Not at all. Some people need short-term guidance. Others want ongoing support. We’ll talk through what makes sense for your situation and adjust as things change.
What do you mean by integrative care?
Integrative care means supporting wellbeing alongside medical treatment. This may include guidance around nutrition, symptom support, emotional wellbeing, and day-to-day care, always in a way that complements, not replaces, evidence-based treatment.
You don’t have to do this
alone
Cancer Concierge exists to walk beside people through one of the most challenging chapters of life, with clarity, compassion, and steady support.
If you’d like to talk through what support could look like for you or someone you love, we’re here.
